Citizen’s Charter
- OFFICE OF THE MUNICIPAL MAYOR
WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ACHIEVE THE FOLLOWING:
FRONTLINE SERVICES RESPONSIBLE TIME/transaction
PERSON/S RESPONSIBLE
Appointment with the Mayor - Log in to Visitor’s Log Book
1 minute SHERIL Q. BRIONES - Dialogue with the LCE
As Scheduled MAYOR RHADAM P. AGUILAR Issuance of Clearance, Certification, Job Recommendation - Screening of Applicant
3 minutes SHERIL Q. BRIONES - Approval of LCE
3 minutes MAYOR RHADAM P. AGUILAR Issuance of Scholarship Endorsement - Screening of Applicant
8 minutes SHERIL Q. BRIONES - Approval of LCE
2 minutes MAYOR RHADAM P. AGUILAR Provision of Medica/ Burial Assistance 20 minutes SHERIL Q. BRIONES Issuance of Travel Order to Concerned Office Personel - Receiving of Authority to Travel
1 minutes SHERIL Q. BRIONES - Approval of LCE
5 minutes MAYOR RHADAM P. AGUILAR - Processing of Travel Order
5 minutes SHERIL Q. BRIONES Release of Documents Officially Signed By the Municipal Mayor 5 minutes SHERIL Q. BRIONES Issuance of Gas Allocation Slip (GAS) 2 minutes SHERIL Q. BRIONES Issuance of Permit of Use the Government Facilities and Vehicles - Processing of Resquest
3 minutes SHERIL Q. BRIONES - Approval of LCE
2 minutes MAYOR RHADAM P. AGUILAR - OFFICE OF THE MUNICIPAL TREASURER
WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ARCHIEVE THE FOLLOWING:
FRONTLINE SERVICES RESPONSIBLE TIME/transaction
PERSON/S RESPONSIBLE
Transaction with Taxpayers related to tax payment 15 minutes LUALHATI L. PARAFINA
VIVIAN L. LACUESTA
AGNES G. ALINGLING
E. VIVIAN A. GONZALES
JESSIE C. BACAY
Issue Official Receipts to taxpayers 5 minutes LUALHATI L. PARAFINA
VIVIAN L. LACUESTA
AGNES G. ALINGLING
E. VIVIAN A. GONZALES
JESSIE C. BACAY
Received Daily Collections from Revenue Collection Clerk 5 minutes LUALHATI L. PARAFINA Respond to Client Queries Relating to Tax Payments, Issuance of Certification and Disbursement of Government funds 15 minutes LUALHATI L. PARAFINA
E. VIVIAN A. GONZALES
VIVIAN L. LACUESTA
AGNES G. ALINGLING
Certify as to Cash Availability 5 minutes LUALHATI L. PARAFINA Receive/Record Incoming Communications 5 minutes LUALHATI L. PARAFINA Prepare Cash Advance Voucher and Checks for Withdrawal from the Bank LUALHATI L. PARAFINA Release Salaries and Wages of Employees 5 minutes/Employee LUALHATI L. PARAFINA
E. VIVIAN A. GONZALES
VIVIAN L. LACUESTA
AGNES G. ALINGLING
Received/Processed Payrolls, Vouchers and Other Claims 3 minutes LUALHATI L. PARAFINA
E. VIVIAN A. GONZALES
VIVIAN L. LACUESTA
AGNES G. ALINGLING
Prepare and Issue Check to Creditors and to Other Clients 5 minutes LUALHATI L. PARAFINA
VIVIAN L. LACUESTA
Prepare Check Disbursement Report for Issuance of Accountant’s advice for Check Issued 7 minutes LUALHATI L. PARAFINA
VIVIAN L. LACUESTA
Attend to Queries of Check 5 minutes LUALHATI L. PARAFINA
VIVIAN L. LACUESTA
E. VIVIAN A. GONZALES
- OFFICE OF THE MUNICIPAL ENGINEER
WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ACHIEVE THE FOLLOWING:
FRONTLINE SERVICES RESPONSIBLE TIME /transaction PERSON/S RESPONSIBLE BUILDING SECTION Receive/record and release Application forms, Building Permit, Occupancy permit and others 20 minutes ERICKSON F. PERLADA Prepare and Issue requested building related certification, certified true copy of permit and building documents 20 minutes ERICKSON F. PERLADA PROCESSING/APPROVAL ISSUANCE OF: 1. Building Permit 15 minutes ERICKSON F. PERLADA 2. Occupancy Permit 10 minutes ERICKSON F. PERLADA 3. Other related permits (Fencing, Sign, etc.) 3 minutes ERICKSON F. PERLADA Building Inspection a. Business Permit 30 minutes ERICKSON F. PERLADA b. Occupancy Permit 1 hour ERICKSON F. PERLADA c. Attend to complaints of illegal building construction and other building related complaints 1 hour ERICKSON F. PERLADA SURVEY AND CONSTRUCTION Preliminary site inspection of requested proposed project Conduct profile survey of drainage and canals 2 days ERICKSON F. PERLADA Prepare plans and program of work for: 1. Drainage line canal and rip raps 2 days ERICKSON F. PERLADA 2. Roads, pathwalks and foot bridges 3 days ERICKSON F. PERLADA 3. Government Building and Structures 15 days ERICKSON F. PERLADA 4. School Buildings, Covered courts and Multi-Purpose Building 15 days ERICKSON F. PERLADA 5. Other various Infra Special Project 10 days ERICKSON F. PERLADA Maintenance Request for: 1. Repair of Road 2 days ERICKSON F. PERLADA 2. Repair of concrete drainage, manhole and earth canal 3 days ERICKSON F. PERLADA 3. Removal of Construction Debris 1 day ERICKSON F. PERLADA 4. Manpower in various municipal activities 1 day ERICKSON F. PERLADA
- OFFICE OF THE MUNICIPAL BUDGET OFFICER
FRONTLINE SERVICES RESPONSIBLE TIME /transaction PERSON/S RESPONSIBLE Record Obligation Requests (OBR) in control logbook 5 minutes DENIA A. PAULO Assigning of Numbers Check completeness of OBR And record in computerized Statement of Appropriations And Obligation (SAO) for: a. General Fund and Special 3 minutes DENIA A. PAULO b. Non – Office and Economic Enterprises 3 minutes DENIA A. PAULO c. Local Development Fund 3 minutes DENIA A. PAULO Review barangay budgets and prepare recommendation 10 working days DENIA A. PAULO Review and approve barangay budget recommendation for Sanggunian approval 1 hour DENIA A. PAULO - OFFICE OF THE MUNICIPAL CIVIL REGISTRAR
WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ACHIEVE THE FOLLOWING:
FRONTLINE SERVICES RESPONSIBLE TIME/transaction
PERSON/S RESPONSIBLE
REGISTRY & RECORDS SECTION: Acceptance & processing of registration of Civil registry documents of: BIRTH CERTIFICATE (Timely) (Delayed) 30 minutes
30 minutes
VICTORIA Z. GINES Legitimation of Birth 45 minutes PIO D. CASAPAO Supplemental Report of Birth 30 minutes PIO D. CASAPAO Birth Under R.A 9255 30 minutes PIO D. CASAPAO
VICTORIA Z. GINES
MARRIAGE CONTRACT (Timely) (Delayed) 5 minutes
30 minutes
VICTORIA Z. GINES
VICTORIA Z. GINES
DEATH CERTIFICATE(Timely) (Delayed) 30 minutes
30 minutes
VICTORIA Z. GINES
VICTORIA Z. GINES
Foundling 30 minutes VICTORIA Z. GINES Legal Instrument 15 minutes PIO D. CASAPAO COURT DECREE/ORDER 15 minutes PIO D. CASAPAO - Acceptance & processing of the application and registration of marriage license
45 minutes PIO D. CASAPAO
VICTORIA Z. GINES
- Issuance of marriage license upon completion of the required 10 days posting period
5 minutes PIO D. CASAPAO - Endorsement of civil registry records available at the Local Civil Registry Office with negative result of record from the NSO
15 minutes VICTORIA Z. GINES - Transmittal for the advance copy of the requested records/documents to NSO
15 minutes VICTORIA Z. GINES - Acceptance & processing of the application petition for R.A 9048 (CFN/CCE
45 minutes PIO D. CASAPAO - Collection of statutory fees
5 minutes VICTORIA Z. GINES - OFFICE OF THE MUNICIPAL PLANNING & DEVELOPMENT COORDINATOR
WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ACHIEVE THE FOLLOWING:
FRONTLINE SERVICES RESPONSIBLE TIME/transaction
PERSON/S RESPONSIBLE
- Issuance of location Clearance
2 days and 1 hour MELODY T. AUMENTADO - Issuance of Zoning Certification (Land Used)
15 minutes MELODY T. AUMENTADO - Issuance of Zoning Certification for Business License
10 minutes MELODY T. AUMENTADO - Issuance of Zoning Certification for (Electrical Installation)
10 minutes MELODY T. AUMENTADO - Attend to researches, such as students, investors, tourist, private and government agencies, etc
1 hour MELODY T. AUMENTADO