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Citizen’s Charter

  • OFFICE OF THE MUNICIPAL MAYOR

    WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ACHIEVE THE FOLLOWING:

    FRONTLINE SERVICES

    RESPONSIBLE TIME/transaction

    PERSON/S RESPONSIBLE

    Appointment with the Mayor  
    • Log in to Visitor’s Log Book
    1 minuteSHERIL Q. BRIONES
    • Dialogue with the LCE
    As ScheduledMAYOR RHADAM P. AGUILAR
    Issuance of Clearance, Certification, Job Recommendation  
    • Screening of Applicant
    3 minutesSHERIL Q. BRIONES
    • Approval of LCE
    3 minutesMAYOR RHADAM P. AGUILAR
    Issuance of Scholarship Endorsement  
    • Screening of Applicant
    8 minutesSHERIL Q. BRIONES
    • Approval of LCE
    2 minutesMAYOR RHADAM P. AGUILAR
    Provision of Medica/ Burial Assistance20 minutesSHERIL Q. BRIONES
    Issuance of Travel Order to Concerned Office Personel  
    • Receiving of Authority to Travel
    1 minutesSHERIL Q. BRIONES
    • Approval of LCE
    5 minutesMAYOR RHADAM P. AGUILAR
    • Processing of Travel Order
    5 minutesSHERIL Q. BRIONES
    Release of Documents Officially Signed By the Municipal Mayor5 minutesSHERIL Q. BRIONES
    Issuance of Gas Allocation Slip (GAS)2 minutesSHERIL Q. BRIONES
    Issuance of Permit of Use the Government Facilities and Vehicles  
    • Processing of Resquest
    3 minutesSHERIL Q. BRIONES
    • Approval of LCE
    2 minutesMAYOR RHADAM P. AGUILAR
  • OFFICE OF THE MUNICIPAL TREASURER

    WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ARCHIEVE THE FOLLOWING:

    FRONTLINE SERVICES

    RESPONSIBLE TIME/transaction

    PERSON/S RESPONSIBLE

    Transaction with Taxpayers related to tax payment    15 minutes

    LUALHATI L. PARAFINA

    VIVIAN L. LACUESTA

    AGNES G. ALINGLING

    E. VIVIAN A. GONZALES

    JESSIE C. BACAY

    Issue Official Receipts to taxpayers5 minutes

    LUALHATI L. PARAFINA

    VIVIAN L. LACUESTA

    AGNES G. ALINGLING

    E. VIVIAN A. GONZALES

    JESSIE C. BACAY

    Received Daily Collections from Revenue Collection Clerk5 minutesLUALHATI L. PARAFINA
    Respond to Client Queries Relating to Tax Payments, Issuance of Certification and Disbursement of Government funds15 minutes

    LUALHATI L. PARAFINA

    E. VIVIAN A. GONZALES

    VIVIAN L. LACUESTA

    AGNES G. ALINGLING

    Certify as to Cash Availability5 minutesLUALHATI L. PARAFINA
    Receive/Record Incoming Communications5 minutesLUALHATI L. PARAFINA
    Prepare Cash Advance Voucher and Checks for Withdrawal from the Bank LUALHATI L. PARAFINA
    Release Salaries and Wages of Employees5 minutes/Employee

    LUALHATI L. PARAFINA

    E. VIVIAN A. GONZALES

    VIVIAN L. LACUESTA

    AGNES G. ALINGLING

    Received/Processed Payrolls, Vouchers and Other Claims3 minutes

    LUALHATI L. PARAFINA

    E. VIVIAN A. GONZALES

    VIVIAN L. LACUESTA

    AGNES G. ALINGLING

    Prepare and Issue Check to Creditors and to Other Clients5 minutes

    LUALHATI L. PARAFINA

    VIVIAN L. LACUESTA

    Prepare Check Disbursement Report for Issuance of Accountant’s advice for Check Issued7 minutes

    LUALHATI L. PARAFINA

    VIVIAN L. LACUESTA

    Attend to Queries of Check5 minutes

    LUALHATI L. PARAFINA

    VIVIAN L. LACUESTA

    E. VIVIAN A. GONZALES

  • OFFICE OF THE MUNICIPAL ENGINEER

    WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ACHIEVE THE FOLLOWING:

    FRONTLINE SERVICESRESPONSIBLE TIME /transactionPERSON/S RESPONSIBLE
    BUILDING SECTION  
    Receive/record and release Application forms, Building Permit, Occupancy permit and others20 minutesERICKSON F. PERLADA
    Prepare and Issue requested building related certification, certified true copy of permit and building documents20 minutesERICKSON F. PERLADA
    PROCESSING/APPROVAL ISSUANCE OF:  
    1.       Building Permit15 minutesERICKSON F. PERLADA
    2.       Occupancy Permit10 minutesERICKSON F. PERLADA
    3.       Other related permits (Fencing, Sign, etc.)3 minutesERICKSON F. PERLADA
    Building Inspection  
    a.       Business Permit30 minutesERICKSON F. PERLADA
    b.       Occupancy Permit1 hourERICKSON F. PERLADA
    c.       Attend to complaints of illegal building construction and other building related complaints1 hourERICKSON F. PERLADA
    SURVEY AND CONSTRUCTION  
    Preliminary site inspection of requested proposed project Conduct profile survey of drainage and canals2 daysERICKSON F. PERLADA
    Prepare plans and program of work for:  
    1.       Drainage line canal and rip raps2 daysERICKSON F. PERLADA
    2.       Roads, pathwalks and foot bridges3 daysERICKSON F. PERLADA
    3.       Government Building and Structures15 daysERICKSON F. PERLADA
    4.       School Buildings, Covered courts and Multi-Purpose Building15 daysERICKSON F. PERLADA
    5.       Other various Infra Special Project10 daysERICKSON F. PERLADA
    Maintenance Request for:  
    1.       Repair of Road2 daysERICKSON F. PERLADA
    2.       Repair of concrete drainage, manhole and earth canal3 daysERICKSON F. PERLADA
    3.       Removal of Construction Debris1 dayERICKSON F. PERLADA
    4.       Manpower in various municipal activities1 day

    ERICKSON F. PERLADA

     
  • OFFICE OF THE MUNICIPAL BUDGET OFFICER
    FRONTLINE SERVICESRESPONSIBLE TIME /transactionPERSON/S RESPONSIBLE
    Record Obligation Requests (OBR) in control logbook5 minutesDENIA A. PAULO
    Assigning of Numbers  
    Check completeness of OBR And record in computerized Statement of Appropriations And Obligation (SAO) for:  
    a.       General Fund and Special3 minutesDENIA A. PAULO
    b.       Non – Office and Economic         Enterprises3 minutesDENIA A. PAULO
    c.       Local Development Fund3 minutesDENIA A. PAULO
    Review barangay budgets and prepare recommendation10 working daysDENIA A. PAULO
    Review and approve barangay budget recommendation for Sanggunian approval1 hourDENIA A. PAULO
  • OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

    WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ACHIEVE THE FOLLOWING:

    FRONTLINE SERVICES

    RESPONSIBLE TIME/transaction

    PERSON/S RESPONSIBLE

    REGISTRY & RECORDS SECTION: Acceptance & processing of registration of Civil registry documents of:  
    BIRTH CERTIFICATE (Timely) (Delayed)

    30 minutes

    30 minutes

    VICTORIA Z. GINES
    Legitimation of Birth45 minutesPIO D. CASAPAO
    Supplemental Report of Birth30 minutesPIO D. CASAPAO
    Birth Under R.A 925530 minutes

    PIO D. CASAPAO

    VICTORIA Z. GINES

    MARRIAGE CONTRACT (Timely) (Delayed)

    5 minutes

    30 minutes

    VICTORIA Z. GINES

    VICTORIA Z. GINES

    DEATH CERTIFICATE(Timely) (Delayed)                                        

    30 minutes

    30 minutes

    VICTORIA Z. GINES

    VICTORIA Z. GINES

    Foundling 30 minutesVICTORIA Z. GINES
    Legal Instrument 15 minutesPIO D. CASAPAO
    COURT DECREE/ORDER15 minutesPIO D. CASAPAO
    • Acceptance & processing of the application and registration of marriage license
    45 minutes

    PIO D. CASAPAO

    VICTORIA Z. GINES

    • Issuance of marriage license upon completion of the required 10 days posting period
    5 minutesPIO D. CASAPAO
    • Endorsement of civil registry records available at the Local Civil Registry Office with negative result of record from the NSO
    15 minutesVICTORIA Z. GINES
    • Transmittal for the advance copy of the requested records/documents to NSO
    15 minutesVICTORIA Z. GINES
    • Acceptance & processing of the application petition for R.A 9048 (CFN/CCE
    45 minutesPIO D. CASAPAO
    • Collection of statutory fees
    5 minutesVICTORIA Z. GINES
  • OFFICE OF THE MUNICIPAL PLANNING & DEVELOPMENT COORDINATOR

    WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ACHIEVE THE FOLLOWING:

    FRONTLINE SERVICES

    RESPONSIBLE TIME/transaction

    PERSON/S RESPONSIBLE

    • Issuance of location Clearance
    2 days and 1 hourMELODY T. AUMENTADO
    • Issuance of Zoning Certification (Land Used)
    15 minutesMELODY T. AUMENTADO
    • Issuance of Zoning Certification for Business License
    10 minutesMELODY T. AUMENTADO
    • Issuance of Zoning Certification for (Electrical Installation)
    10 minutesMELODY T. AUMENTADO
    • Attend to researches, such as students, investors, tourist, private and government agencies, etc
    1 hourMELODY T. AUMENTADO