Citizen’s Charter

  • OFFICE OF THE MUNICIPAL MAYOR

    WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ACHIEVE THE FOLLOWING:

    FRONTLINE SERVICES

    RESPONSIBLE TIME/transaction

    PERSON/S RESPONSIBLE

    Appointment with the Mayor    
    • Log in to Visitor’s Log Book
    1 minute SHERIL Q. BRIONES
    • Dialogue with the LCE
    As Scheduled MAYOR RHADAM P. AGUILAR
    Issuance of Clearance, Certification, Job Recommendation    
    • Screening of Applicant
    3 minutes SHERIL Q. BRIONES
    • Approval of LCE
    3 minutes MAYOR RHADAM P. AGUILAR
    Issuance of Scholarship Endorsement    
    • Screening of Applicant
    8 minutes SHERIL Q. BRIONES
    • Approval of LCE
    2 minutes MAYOR RHADAM P. AGUILAR
    Provision of Medica/ Burial Assistance 20 minutes SHERIL Q. BRIONES
    Issuance of Travel Order to Concerned Office Personel    
    • Receiving of Authority to Travel
    1 minutes SHERIL Q. BRIONES
    • Approval of LCE
    5 minutes MAYOR RHADAM P. AGUILAR
    • Processing of Travel Order
    5 minutes SHERIL Q. BRIONES
    Release of Documents Officially Signed By the Municipal Mayor 5 minutes SHERIL Q. BRIONES
    Issuance of Gas Allocation Slip (GAS) 2 minutes SHERIL Q. BRIONES
    Issuance of Permit of Use the Government Facilities and Vehicles    
    • Processing of Resquest
    3 minutes SHERIL Q. BRIONES
    • Approval of LCE
    2 minutes MAYOR RHADAM P. AGUILAR
  • OFFICE OF THE MUNICIPAL TREASURER

    WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ARCHIEVE THE FOLLOWING:

    FRONTLINE SERVICES

    RESPONSIBLE TIME/transaction

    PERSON/S RESPONSIBLE

    Transaction with Taxpayers related to tax payment     15 minutes

    LUALHATI L. PARAFINA

    VIVIAN L. LACUESTA

    AGNES G. ALINGLING

    E. VIVIAN A. GONZALES

    JESSIE C. BACAY

    Issue Official Receipts to taxpayers 5 minutes

    LUALHATI L. PARAFINA

    VIVIAN L. LACUESTA

    AGNES G. ALINGLING

    E. VIVIAN A. GONZALES

    JESSIE C. BACAY

    Received Daily Collections from Revenue Collection Clerk 5 minutes LUALHATI L. PARAFINA
    Respond to Client Queries Relating to Tax Payments, Issuance of Certification and Disbursement of Government funds 15 minutes

    LUALHATI L. PARAFINA

    E. VIVIAN A. GONZALES

    VIVIAN L. LACUESTA

    AGNES G. ALINGLING

    Certify as to Cash Availability 5 minutes LUALHATI L. PARAFINA
    Receive/Record Incoming Communications 5 minutes LUALHATI L. PARAFINA
    Prepare Cash Advance Voucher and Checks for Withdrawal from the Bank   LUALHATI L. PARAFINA
    Release Salaries and Wages of Employees 5 minutes/Employee

    LUALHATI L. PARAFINA

    E. VIVIAN A. GONZALES

    VIVIAN L. LACUESTA

    AGNES G. ALINGLING

    Received/Processed Payrolls, Vouchers and Other Claims 3 minutes

    LUALHATI L. PARAFINA

    E. VIVIAN A. GONZALES

    VIVIAN L. LACUESTA

    AGNES G. ALINGLING

    Prepare and Issue Check to Creditors and to Other Clients 5 minutes

    LUALHATI L. PARAFINA

    VIVIAN L. LACUESTA

    Prepare Check Disbursement Report for Issuance of Accountant’s advice for Check Issued 7 minutes

    LUALHATI L. PARAFINA

    VIVIAN L. LACUESTA

    Attend to Queries of Check 5 minutes

    LUALHATI L. PARAFINA

    VIVIAN L. LACUESTA

    E. VIVIAN A. GONZALES

  • OFFICE OF THE MUNICIPAL ENGINEER

    WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ACHIEVE THE FOLLOWING:

    FRONTLINE SERVICES RESPONSIBLE TIME /transaction PERSON/S RESPONSIBLE
    BUILDING SECTION    
    Receive/record and release Application forms, Building Permit, Occupancy permit and others 20 minutes ERICKSON F. PERLADA
    Prepare and Issue requested building related certification, certified true copy of permit and building documents 20 minutes ERICKSON F. PERLADA
    PROCESSING/APPROVAL ISSUANCE OF:    
    1.       Building Permit 15 minutes ERICKSON F. PERLADA
    2.       Occupancy Permit 10 minutes ERICKSON F. PERLADA
    3.       Other related permits (Fencing, Sign, etc.) 3 minutes ERICKSON F. PERLADA
    Building Inspection    
    a.       Business Permit 30 minutes ERICKSON F. PERLADA
    b.       Occupancy Permit 1 hour ERICKSON F. PERLADA
    c.       Attend to complaints of illegal building construction and other building related complaints 1 hour ERICKSON F. PERLADA
    SURVEY AND CONSTRUCTION    
    Preliminary site inspection of requested proposed project Conduct profile survey of drainage and canals 2 days ERICKSON F. PERLADA
    Prepare plans and program of work for:    
    1.       Drainage line canal and rip raps 2 days ERICKSON F. PERLADA
    2.       Roads, pathwalks and foot bridges 3 days ERICKSON F. PERLADA
    3.       Government Building and Structures 15 days ERICKSON F. PERLADA
    4.       School Buildings, Covered courts and Multi-Purpose Building 15 days ERICKSON F. PERLADA
    5.       Other various Infra Special Project 10 days ERICKSON F. PERLADA
    Maintenance Request for:    
    1.       Repair of Road 2 days ERICKSON F. PERLADA
    2.       Repair of concrete drainage, manhole and earth canal 3 days ERICKSON F. PERLADA
    3.       Removal of Construction Debris 1 day ERICKSON F. PERLADA
    4.       Manpower in various municipal activities 1 day

    ERICKSON F. PERLADA

     
  • OFFICE OF THE MUNICIPAL BUDGET OFFICER
    FRONTLINE SERVICES RESPONSIBLE TIME /transaction PERSON/S RESPONSIBLE
    Record Obligation Requests (OBR) in control logbook 5 minutes DENIA A. PAULO
    Assigning of Numbers    
    Check completeness of OBR And record in computerized Statement of Appropriations And Obligation (SAO) for:    
    a.       General Fund and Special 3 minutes DENIA A. PAULO
    b.       Non – Office and Economic         Enterprises 3 minutes DENIA A. PAULO
    c.       Local Development Fund 3 minutes DENIA A. PAULO
    Review barangay budgets and prepare recommendation 10 working days DENIA A. PAULO
    Review and approve barangay budget recommendation for Sanggunian approval 1 hour DENIA A. PAULO
  • OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

    WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ACHIEVE THE FOLLOWING:

    FRONTLINE SERVICES

    RESPONSIBLE TIME/transaction

    PERSON/S RESPONSIBLE

    REGISTRY & RECORDS SECTION: Acceptance & processing of registration of Civil registry documents of:    
    BIRTH CERTIFICATE (Timely) (Delayed)

    30 minutes

    30 minutes

    VICTORIA Z. GINES
    Legitimation of Birth 45 minutes PIO D. CASAPAO
    Supplemental Report of Birth 30 minutes PIO D. CASAPAO
    Birth Under R.A 9255 30 minutes

    PIO D. CASAPAO

    VICTORIA Z. GINES

    MARRIAGE CONTRACT (Timely) (Delayed)

    5 minutes

    30 minutes

    VICTORIA Z. GINES

    VICTORIA Z. GINES

    DEATH CERTIFICATE(Timely) (Delayed)                                        

    30 minutes

    30 minutes

    VICTORIA Z. GINES

    VICTORIA Z. GINES

    Foundling 30 minutes VICTORIA Z. GINES
    Legal Instrument 15 minutes PIO D. CASAPAO
    COURT DECREE/ORDER 15 minutes PIO D. CASAPAO
    • Acceptance & processing of the application and registration of marriage license
    45 minutes

    PIO D. CASAPAO

    VICTORIA Z. GINES

    • Issuance of marriage license upon completion of the required 10 days posting period
    5 minutes PIO D. CASAPAO
    • Endorsement of civil registry records available at the Local Civil Registry Office with negative result of record from the NSO
    15 minutes VICTORIA Z. GINES
    • Transmittal for the advance copy of the requested records/documents to NSO
    15 minutes VICTORIA Z. GINES
    • Acceptance & processing of the application petition for R.A 9048 (CFN/CCE
    45 minutes PIO D. CASAPAO
    • Collection of statutory fees
    5 minutes VICTORIA Z. GINES
  • OFFICE OF THE MUNICIPAL PLANNING & DEVELOPMENT COORDINATOR

    WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE QUALITY SERVICES AND PLEDGES TO ACHIEVE THE FOLLOWING:

    FRONTLINE SERVICES

    RESPONSIBLE TIME/transaction

    PERSON/S RESPONSIBLE

    • Issuance of location Clearance
    2 days and 1 hour MELODY T. AUMENTADO
    • Issuance of Zoning Certification (Land Used)
    15 minutes MELODY T. AUMENTADO
    • Issuance of Zoning Certification for Business License
    10 minutes MELODY T. AUMENTADO
    • Issuance of Zoning Certification for (Electrical Installation)
    10 minutes MELODY T. AUMENTADO
    • Attend to researches, such as students, investors, tourist, private and government agencies, etc
    1 hour MELODY T. AUMENTADO

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